Does the business setting put customers/clients to be in a situation where ineffective communication could result in a life-threatening situation?

Published by Jeannie R. Ferrell

Dec 8, 2022


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Accessibility means that a space is always, 100% of the time, welcoming to people with disabilities. Accessibility means that “accommodations” are integrated into a space and are not simply made for only one particular individual — but rather created for our society as a whole. However, not all disabilities require the same supports and assistance. Some disabilities are “invisible”. Without interacting with the individual most people would not notice that the person even had a disability.
But it isn’t just enough to acknowledge that a need exists or to even just be upset by the fact that a need isn’t being met. Change requires action and action requires purpose and an ultimate goal. So how do we begin to provide support for individuals with specific needs within the Deaf & Hard-of-Hearing Communities in particular?
Things to consider when formulating your questions:
Find out what is needed. And not just the needs of 1 individual but by the majority within the group that that individual represents and identifies with.
Find out what is already being provided, or what is already available.
Find out if those already existing provisions are actually being used, and how regularly.
If provisions are in place and they are not being used, find out why and what steps can be made to change that.
If there are no provisions being used in a particular place but there are provisions available in close proximity, find out if they can be shared or borrowed.
If there are no provisions being used then develop a request/plan that lays out the exact requirements and include suggestions for how it can be accomplished.
Please Choose 1 from EACH Business Category:
Sit Down Restaurant (EX: Red Lobster, Olive Garden, etc)
Fast Food Restaurant with Drive-thru (EX: McDonald’s, Steak n’ Shake, etc)
Cafeteria style fast-casual (EX:Hot Heads, Chipotle, Rise Pies, etc)
Cafe (EX: Starbucks, Dunkin Donuts, etc)
Rental Car (EX: Enterprise, Hertz, etc)
Hotel (EX: Holiday Inn, Motel 6, etc)
Transportation (EX: Greyhound, Amtrak, Airlines, etc)
Gas Station
Fire Department
Police Department
Doctor/Medical Office
Rehabilitation Facilities
Community College
Public School System
Trade School
Driving School
Post Office/Passport
Department of Health & Human Services
Social Work
Now that you’ve chosen 5 (1 from each category) Let’s start contemplating what common interactions occur within that business setting.
Does their business interaction with customers/clients require face-to-face communication or verbal communication? Does the business setting require customers/clients to hear their name or order being called when it is ready?
Does the business setting put customers/clients to be in a situation where ineffective communication could result in a life-threatening situation?
What specific accommodations are provided for the Deaf and Hard-of-Hearing communities that will both visit their business or work within their business?
Complete the above questionnaire when contacting businesses. You are welcome to print the document and fill it out directly or complete the information on your own paper/document, as long as all of the same information is included


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